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Lakelands Hospice Charity and its subsidiaries ("We") are committed to protecting your personal information and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, using our services or participating in our activities you are accepting and consenting to the practices described in this policy.
We may update this policy from time to time so please check back periodically. We will notify you of significant changes by placing a notice on our website.
We may collect personal information about you when you interact with us (e.g. by phone or online), register with us, enquire about our activities, make a donation, participate in an event, buy from our shops, apply to work or volunteer with us, visit our website or otherwise provide us with your personal information and process the following data about you.
You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or post. This includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.?
Personal information we collect about you may include your name, postal address, phone numbers, date of birth, credit or debit card details, and whether you are a tax payer so that we can claim gift aid. We do not collect “sensitive personal data” about our supporters unless there is a legitimate reason for this (e.g. if you participate in an event for which we may need to provide support). We also collect information about how our website is used and track which pages users visit when they follow links in Lakelands Hospice Charity emails. We use this information to monitor and improve our website, services and activities e.g. to personalise website 3 presentation or to see which services or events are of most interest. Where possible we use anonymous or aggregated data that does not identify individuals. Information we receive from other sources. We may also receive information about you from third parties that we work with, for example JustGiving or eBay, where you have consented to them sending us your information.
We use the personal information collected from users for a number of purposes, including:
If you, a relative, or friend are cared for or supported by Lakelands Hospice, the personal and/or sensitive personal information you provide to the hospice will be used only for the purposes of providing you with services, or training or monitoring the quality of our services. Lakelands Hospice will not disclose your personal information to any third party without your consent (this includes Lakelands Hospice Charity – which is a separate legal entity), except to (i) healthcare professionals and organisations involved in the provision of care and (ii) exceptionally, to professional bodies or otherwise as required by law, regulation or codes of practice. Lakelands Hospice will not use your information for other purposes without your permission. If you tell Lakelands Hospice Charity about your own experience with terminal illness or the experience of someone else we will explain how we will use that information. If you don’t want to use such information for other purposes or change your mind at any time, it will not affect any services Lakelands Hospice provide.
It is important that we keep your personal information up to date. You can contact us at any time if your circumstances change. It is your choice whether and how you receive information from us about our work, fundraising and ways you get involved. We may use your contact details and personal preferences which you have told us about, which we have derived from cookies (see our section above on cookies), or which we have inferred from your service usage or market research about your profile. You can stop receiving emails or texts by clicking on the “unsubscribe” link. You can update your contact preferences by calling us on 01536 747755 or contacting firstname.lastname@example.org. We will not use your details for marketing purposes if you tell us not to, however, we will retain your details on our supporters lists to help ensure that we do not contact you.
Lakelands Hospice Charity is committed to keeping your personal information safe and secure and we have security policies and technical measures in place to help protect your information. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Lakelands Hospice, Butland Road, Oakley Vale, Corby, Northants, NN18 8LX. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites