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Care Quality Commission

Report July 2016

The Inspection took place on 26th April 2016 and was unannounced...

 

All of the nurses, staff, patients and volunteers are incredibly proud to receive such an outstanding report.  

 

Overall rating for our services = GOOD

 

Is the service safe? = GOOD

Is the service effective? = GOOD

Is the service caring? = GOOD

Is the service responsive? = GOOD

Is the service well-led? = GOOD

 

Lakelands Day Care Hospice provides a day service to support people with life limiting conditions and their families.  They also offer a night time Hospice at Home service. 

 

Some of the feedback within the report:

A day patient said "I feel happy here, I am safe and the staff are good to me",  another patient said "I feel secure here". 

A member of staff said " I know how to support people as individuals and recognised their specific needs".

A relative of a patient commented on how good the communication was between the service people and relatives.  They said " I even received a phone call just to make sure everything was okay, how good it that!"

If you would like to read more feedback from the inspection please read the full report  View Full Report